Refund policy

Last updated: October 24, 2026

Failed renders

If a generation fails after your credits were charged, those credits are returned to your balance automatically. You do not need to contact us — the refund appears as soon as the task is marked failed. You only ever pay for clips that complete.

Unused credit packs

Credit packs are digital goods delivered to your account at purchase. If you bought a pack within the last 14 days and have not spent any of its credits, contact us and we will refund the purchase to your original payment method. Once any credits from a pack have been spent on a completed render, the pack is no longer refundable.

What we cannot refund

• Credits already spent on completed renders.
• Packs purchased more than 14 days ago.
• Accounts terminated for violating the terms of service.

How to request a refund

Email [email protected] from the address on your account with the subject "Refund" and tell us which purchase you mean. We usually reply within two business days and refunds reach your card within 5-10 business days depending on your bank.

Chargebacks

If something looks wrong with a charge, please email us first — an automatic refund is almost always faster than a card dispute. Accounts involved in chargebacks may be suspended while we investigate.